Politique d'expédition
Thank you for choosing Totally Indian 🌟. We are dedicated to ensuring a delightful shopping and shipping journey for you. Dive into our shipping policy below:
1. 🌍 Service Regions: We're proud to serve our customers across Australia, Canada, Indonesia, Malaysia, Mauritius, Russia, Singapore, United Arab Emirates, United Kingdom, European Union, and the United States.
2. ✈️ Trusted Logistics Partners: Our esteemed delivery partners include USPS, UPS, FedEx, DHL, IndiaPost, ShipGlobal, Aramex and Airlines Air Cargo, ensuring your orders reach you timely and safely.
3. ⏱Delivery Timelines:
- USPS: 9-12 business days
-
IndiaPost:
- Air Parcels: 10-20 business days
- EMS Parcels: 5-9 business days. View Delivery Standards
- ShipGlobal: 9-12 business days
- UPS, Aramex, DHL & FedEx: 4-8 business days each
- Airlines Air Cargo: 2-4 Business Days (For bulky orders over 100 kgs)
⚠️ NOTE : International shipments may undergo customs checks. Delays during such examinations are not counted in our delivery timelines.
4. 💵 Pricing Details: Shipping charges will be presented at checkout. Orders with dangerous items (e.g., liquids, sprays, medicines) may attract an additional handling fee of 250/kg, which will be informed post order confirmation.
5. ⏳Processing Time: We promise to process your orders within 24-48 business hours. Our active business hours are from 9.00 am to 8.00 pm IST.
6. 📍Tracking: Once your treasures are prepared for their journey, we'll shoot over the AWB/Tracking details via email. Track your package's voyage using the following:
- Totally Indian Portal: Track here
- IndiaPost: Track here
- ShipGlobal: Track here
- USPS: Track here
- DHL: Track here
- FedEx: Track here
- UPS: Track here
- Aramex: Track here
- Airline Cargo: Tracking details will be sent via email.
7. 🛡 Our Liability:
IndiaPost, ShipGlobal, & USPS: Once dispatched, we regretfully cannot manage issues like delays, lost parcels, or customs concerns. Contact the respective logistics for support.
UPS, Aramex, DHL, FedEx, & Air Cargo: We assist for lost parcels. For other delays or redelivery, kindly coordinate with the respective courier.
8. 🏷 Custom Duty: Any customs or additional fees are the buyer's responsibility. For understanding customs charges and their country's de minimis value, click here.
📞 Need a hand?
For queries or assistance, connect with us on our Contact Page.