Introduction
Teztrade Exports Private Limited ("TotallyIndian," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.totallyindian.com or use our mobile application (collectively, the "Platform").
This Policy is designed to be consistent with India's Digital Personal Data Protection Act, 2023, the General Data Protection Regulation (GDPR) for EU and UK users, and the California Consumer Privacy Act (CCPA) for California residents.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.
1. What Data We Collect
We collect the following categories of information about you:
Identity Information
- Full name
- Username or similar identifier
- Date of birth (for age verification)
- Profile picture (if provided)
Contact Information
- Email address
- Phone number (including WhatsApp number)
- Billing address
- Delivery address(es)
Financial Information
- Payment card details (stored securely via our payment processors)
- Digital wallet information
- Payment history
Transaction Information
- Products purchased
- Order dates and values
- Shipping preferences
- Returns and refund history
Technical Information
- IP address
- Login data
- Browser type and version
- Time zone and approximate location
- Operating system and device information
We do not intentionally collect sensitive personal data such as details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, health information, or biometric data.
2. How We Collect Your Data
We collect your data through the following channels:
Direct Interactions
- When you create an account
- During checkout
- When you add items to your wishlist or cart
- When you submit reviews or ratings
- When you contact our customer service
- When you participate in surveys or promotions
- When you sign up for marketing communications
Automated Technologies
- Cookies and similar tracking technologies (including Google Analytics and Meta Pixel)
- Mobile device identifiers
- Server logs
- Analytics tools that record your browsing behaviour
Third-Party Sources
- Social media platforms (if you choose to connect your account)
- Payment processors (transaction information)
- Shipping and logistics partners (delivery information)
- Advertising networks for ad optimisation
3. Why We Collect Your Data
We use your personal data for the following purposes:
Account Management
- To create and manage your account
- To verify your identity
- To personalise your experience
- To remember your preferences and settings
- To provide technical support
Order Processing
- To process your purchases
- To prepare export documentation as the Exporter of Record
- To arrange shipping and delivery
- To handle payment processing
- To issue refunds when applicable
- To facilitate returns and exchanges
- To provide order status updates and tracking
Customer Support
- To answer your inquiries
- To resolve product issues or concerns
- To address complaints
- To improve service quality based on feedback
Marketing & Communications
- To send promotional emails, WhatsApp updates, and newsletters where you have opted in
- To send transactional communications related to your orders
Legal & Regulatory Compliance
- To comply with applicable laws, including taxation, customs, foreign exchange, and consumer-protection regulations
- To respond to lawful requests from authorities
4. Sharing Your Data
We may share your personal information with the following categories of recipients:
Service Providers
- Payment processors
- Shipping and delivery companies
- Customer support services
- Email, SMS, and WhatsApp communication providers
- Cloud storage and hosting providers
- Analytics and data processing companies
- Fraud prevention services
Regulatory & Government Authorities
- Indian customs and tax authorities, the Reserve Bank of India, and authorised dealer banks, for export documentation, FEMA, BRC/eBRC, and tax compliance
- Destination-country customs authorities, to enable lawful import of your shipment
- Other authorities where disclosure is required by law
We do not sell your personal information.
5. Your Rights
Subject to applicable law, you have the right to:
- Request access to a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention obligations
- Withdraw any consent you have given (for example, for marketing communications), at any time
- Lodge a complaint with our Grievance Officer or, where applicable, with your local data-protection authority
To exercise any of these rights, please write to [email protected].
6. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive information
- Access controls based on the need-to-know principle
- Tokenisation of payment data by our payment-gateway partners (we do not store full card numbers, CVV, or banking credentials)
- Regular software updates and security patches
- Data-processing agreements with our service providers
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including the following periods:
- Account information – for as long as your account is active. If you request deletion, we will delete or anonymise data not subject to a legal retention obligation.
- Order, invoice, and customs records – a minimum of 8 years, as required under Indian tax, customs, company law, and foreign-exchange regulations.
- Payment transaction records – as mandated by applicable banking and anti-money-laundering regulations.
- Customer support records and correspondence – up to 3 years from the date of the last interaction.
- Marketing data – until you withdraw your consent.
- Analytics and browsing data – up to 14 months.
8. Children's Privacy
The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and notify you via email or a prominent notice on the Platform.
10. Grievance Officer
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is:
Grievance Officer: Lokpal Parmar
Company: Teztrade Exports Private Limited (TotallyIndian)
Address: D5/527, Ashray Co-Op Soc Ltd, Sector No. 05, Charkop, Kandivali West, Mumbai, Maharashtra, India – 400067
Email: [email protected]
Phone: +91 6262462162
Customer Service Hours: Monday to Friday, 10:00 a.m. to 7:00 p.m. IST; Saturday, 10:00 a.m. to 3:00 p.m. IST
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please write to us at [email protected].
