TotallyIndian Privacy Policy

Last Updated: 13 May 2026

Introduction

Teztrade Exports Private Limited ("TotallyIndian," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.totallyindian.com or use our mobile application (collectively, the "Platform").

This Policy is designed to be consistent with India's Digital Personal Data Protection Act, 2023, the General Data Protection Regulation (GDPR) for EU and UK users, and the California Consumer Privacy Act (CCPA) for California residents.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

1. What Data We Collect

We collect the following categories of information about you:

Identity Information

Full name
Username or similar identifier
Date of birth (for age verification)
Profile picture (if provided)

Contact Information

Email address
Phone number (including WhatsApp number)
Billing address
Delivery address(es)

Financial Information

Payment card details (stored securely via our payment processors)
Digital wallet information
Payment history

Transaction Information

Products purchased
Order dates and values
Shipping preferences
Returns and refund history

Technical Information

IP address
Login data
Browser type and version
Time zone and approximate location
Operating system and device information

We do not intentionally collect sensitive personal data such as details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, health information, or biometric data.

2. How We Collect Your Data

We collect your data through the following channels:

Direct Interactions

When you create an account
During checkout
When you add items to your wishlist or cart
When you submit reviews or ratings
When you contact our customer service
When you participate in surveys or promotions
When you sign up for marketing communications

Automated Technologies

Cookies and similar tracking technologies (including Google Analytics and Meta Pixel)
Mobile device identifiers
Server logs
Analytics tools that record your browsing behaviour

Third-Party Sources

Social media platforms (if you choose to connect your account)
Payment processors (transaction information)
Shipping and logistics partners (delivery information)
Advertising networks for ad optimisation

3. Why We Collect Your Data

We use your personal data for the following purposes:

Account Management

To create and manage your account
To verify your identity
To personalise your experience
To remember your preferences and settings
To provide technical support

Order Processing

To process your purchases
To prepare export documentation as the Exporter of Record
To arrange shipping and delivery
To handle payment processing
To issue refunds when applicable
To facilitate returns and exchanges
To provide order status updates and tracking

Customer Support

To answer your inquiries
To resolve product issues or concerns
To address complaints
To improve service quality based on feedback

Marketing & Communications

To send promotional emails, WhatsApp updates, and newsletters where you have opted in
To send transactional communications related to your orders

Legal & Regulatory Compliance

To comply with applicable laws, including taxation, customs, foreign exchange, and consumer-protection regulations
To respond to lawful requests from authorities

4. Sharing Your Data

We may share your personal information with the following categories of recipients:

Service Providers

Payment processors
Shipping and delivery companies
Customer support services
Email, SMS, and WhatsApp communication providers
Cloud storage and hosting providers
Analytics and data processing companies
Fraud prevention services

Regulatory & Government Authorities

Indian customs and tax authorities, the Reserve Bank of India, and authorised dealer banks, for export documentation, FEMA, BRC/eBRC, and tax compliance
Destination-country customs authorities, to enable lawful import of your shipment
Other authorities where disclosure is required by law

We do not sell your personal information.

5. Your Rights

Subject to applicable law, you have the right to:

Request access to a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal retention obligations
Withdraw any consent you have given (for example, for marketing communications), at any time
Lodge a complaint with our Grievance Officer or, where applicable, with your local data-protection authority

To exercise any of these rights, please write to contact@totallyindian.com.

6. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption for data in transit
Encrypted storage for sensitive information
Access controls based on the need-to-know principle
Tokenisation of payment data by our payment-gateway partners (we do not store full card numbers, CVV, or banking credentials)
Regular software updates and security patches
Data-processing agreements with our service providers

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including the following periods:

Account information – for as long as your account is active. If you request deletion, we will delete or anonymise data not subject to a legal retention obligation.
Order, invoice, and customs records – a minimum of 8 years, as required under Indian tax, customs, company law, and foreign-exchange regulations.
Payment transaction records – as mandated by applicable banking and anti-money-laundering regulations.
Customer support records and correspondence – up to 3 years from the date of the last interaction.
Marketing data – until you withdraw your consent.
Analytics and browsing data – up to 14 months.

8. Children's Privacy

The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and notify you via email or a prominent notice on the Platform.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is:

Grievance Officer: Lokpal Parmar

Company: Teztrade Exports Private Limited (TotallyIndian)

Address: D5/527, Ashray Co-Op Soc Ltd, Sector No. 05, Charkop, Kandivali West, Mumbai, Maharashtra, India – 400067

Email: contact@totallyindian.com

Phone: +91 6262462162

Customer Service Hours: Monday to Friday, 10:00 a.m. to 7:00 p.m. IST; Saturday, 10:00 a.m. to 3:00 p.m. IST